This position plays a crucial role in optimizing the delivery and performance of digital services. You will spearhead the development and execution of operational strategies, championing reliability, scalability, and security to ensure exceptional customer experiences. Through data-driven insights, proactive problem-solving, and collaborative leadership, you'll drive continuous improvement of digital offerings.

For this position, we seek a candidate with previous experience in IT Operations, Service Management, or a similar field. The ideal candidate will have a proven track record of optimizing service delivery, a passion for continuous improvement, and strong communication skills for interacting with both technical and non-technical stakeholders.

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Main responsibilities:

• Create essential documents (Concept, Blueprint, Manual) to guide implementation and management.
• Identify stakeholders and establish clear communication for optimal service delivery.
• KPIs and reporting tools to monitor performance, identify trends, and support decision-making.
• Establish SLAs/OLAs and manage partner contracts for alignment with service goals.
• Proactively identify and implement enhancements to the service's delivery, features,      and efficiency.
• Share your expertise to guide and develop less experienced service owners.

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Requirements:   

• Bachelor's degree or equivalent work experience.
• At least 3 years experience as a service/product owner, IT project manager, or similar.
• Proven understanding of ITSM frameworks (ITIL, COBIT5, ISO standards).
• Strong project management, communication, and flexibility skills.
• A customer-focused mindset with excellent teamwork and assertiveness.
• Demonstrated analytical skills and a structured, solution-oriented work style.
• Experience in the collection and reporting of financial data
• Very good communication and English skills – written and spoken.