For this position, we are looking for a person who would provide technical support for third-party customer IT services in the dialysis IT area.

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In this role, you will resolve complex escalated incidents and ensure the reliability, configuration, and administration of applications that interface with critical medical devices. You will also take ownership of smaller projects independently while contributing to larger IT initiatives and services.

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Main Responsibilities:
• Resolve complex issues escalated across applications, servers, databases, and networks, prioritizing by patient safety and SLAs.

• Maintain and troubleshoot software applications, secure networks, data transmissions, and interfaces (HL7, FHIR) connected to medical devices (without hardware repair).

• Perform ongoing application configuration, monitoring, patching, and root-cause analysis for recurring issues to ensure high reliability and continuous improvement.

• Create and maintain audit-ready documentation for incidents, changes, and procedures, while strictly safeguarding sensitive patient data in accordance with regulatory requirements.

• Update support knowledge bases, guide end users, and collaborate with internal teams and external vendors on technical investigations.

• Independently lead smaller IT initiatives, contribute to larger implementations, migrations, and upgrades, and participate in disaster-recovery testing.

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We are looking for a person with the following experience:
• Strong IT background across Windows administration, servers, databases (MS SQL), networking, and system reliability.

• Proven experience in advanced technical support, complex incident resolution, root-cause analysis, and ITIL practices (incident, problem, and change management).

• Experience in application configuration and system maintenance, including monitoring, patching, and maintaining audit-ready documentation.

• Fluent in written and spoken English, with clear technical documentation and communication skills.

• Customer-focused and proactive problem solver, with strong analytical skills, attention to detail, and effective time management.

• Collaborative team player and self-starter, capable of working across internal/external teams (vendors, clinics) and independently delivering smaller IT projects.

• Background in data security, compliance, privacy principles (GDPR), and patient safety awareness would be a plus.

• Knowledge of healthcare standards and IT interfaces (including medical-device software, HL7, FHIR, and clinical workflows) would be an advantage.